How going passwordless creates happier, more efficient workplaces

Written by Mike Gillan

We recently discussed how passwordless authentication results in a positive user experience for consumers across all industries. A lot of it has to do with the frustration created by dated, password-based technology — forgetting passwords, resetting them, having to log in a second time, or answer multiple security questions just to access your own data. And that’s just in your personal life! The same logic applies to professional situations wherein employees have to use passwords to access information to do their job.

Simply put, passwords create obstacles and slow you down while making you more vulnerable to hackers. It’s far from ideal, and there’s a better way to work. Today, let’s look at a few additional reasons to go passwordless for the benefit of your employees.

Increased security

Phishing and many other common security threats are related to password theft — something that hackers are only getting better at. When you eliminate the use of passwords, your business, your team, and your customers are better protected. Instead of being susceptible to threat actors, corporate accounts are essentially hack-proof. This is great news for employees and business owners alike.

Lower costs

The points above clearly illustrate how passwordless authentication can save time and money, but here’s another great example. A study by the Gartner Group found that between 20-50% of all service desk calls involved performing password resets. Additional findings by Forrester Research in Massachusetts demonstrated that the average help desk labour cost for a single password reset is $70 or more (not to mention the headache it causes both the employee and the IT professional). The benefits are clear: passwordless authentication saves time and puts money back into your business.

Improved user experience

A happy employee is a more productive, more loyal employee — so why not mitigate common pain points in the office? Many workplaces have complex password requirements and/or ask employees to change their passwords on a regular basis to minimize the risk of a data breach. While there is merit to mandating complex passwords to maintain a high level of security, this method is a hassle that doesn’t effectively eliminate threats.

Instead of asking your team to deal with password-locked accounts (plus, all of the inconveniences that come with forgotten passwords and account resets), give them a user experience that’s seamless.  It’s a better way to work that improves efficiency as well as security and ease of use.

Better productivity

According to research by the Ponemon Institute in Michigan, employees spend an average of over 11 hours per year inputting and changing passwords. That’s valuable time that could be spent on meaningful projects in the workplace—and, it’s frustrating for employees who would rather be checking more important tasks off their to-do lists. By eliminating password use, employees get those hours back and employers are no longer paying for wasted time.

In addition to increasing overall employee productivity, going passwordless also alleviates stress on IT departments. On average, IT teams spend 2.5 months (yes, months!) each year resetting passwords. That’s an incredible amount of paid time that results in zero progress for your business. Imagine what your team could do with all of those hours freed up for meaningful work? The possibilities are incredible.

To learn more about BlokSec technology, please contact us. We’d be pleased to offer personalized recommendations for your business.

Efficient Workplace

Enabling passwordless enables workplace efficiency.

 

Passwordless technology

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